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Privacy Policy

Privacy Policy for Cocoa Du Mell

Effective Date: 5th June 2025

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At Cocoa Du Mell we respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website, www.cocoadumell.co.uk, and tells you about your privacy rights.

1. Information We Collect

We collect personal information that you provide to us directly when you place an order, sign up for a newsletter, or contact us. This includes:

  • Identity Data: Name, username.

  • Contact Data: Billing address, delivery address, email address, phone number.

  • Financial Data: Payments are processed through third-party providers (e.g., Stripe, PayPal). We do not store your credit card details.

  • Technical Data: IP address, browser type, and information about how you use our website (collected automatically via cookies).

2. How We Use Your Information

We use your data to:

  • Process and deliver your chocolate orders.

  • Manage your account and provide customer support.

  • Send you newsletters or marketing emails (only if you have opted in).

  • Improve our website and product offerings.

  • Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We only share your data with trusted third parties necessary to run our business, including:

  • Payment Processors: To process payments safely.

  • Delivery Services: To ship your orders (e.g., Royal Mail, DPD).

  • Website Providers: E-commerce platforms like Shopify or WooCommerce.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand customer preferences. You can set your browser to refuse cookies, but some parts of our site may not function properly.

5. Your Data Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of incorrect data.

  • Request deletion of your data ("right to be forgotten").

  • Withdraw consent for marketing at any time.

6. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

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